Terms & Conditions
1. PUTTING OUR ARRANGEMENT IN PLACE
1.1 In this Agreement, we are J Sylla Design of and you are the person detailed on the Order Forms.
1.2 When you place an order request on our website we shall email you an acknowledgement of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website.
2. MAKING YOUR CHOICE AND ORDERING
2.1 Peruse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.
3. WHAT HAPPENS NEXT
3.1 Your chosen products will then be hand made in line with your Order once your pay pal payment has been cleared
3.2 Should you not receive your chosen products within 4-6 weeks of your Order and Payment, please contact us to let us know. You will then be given the choice of:
3.2.1 cancelling your order whereupon we will refund the Price you paid or
3.2.2 requesting that we despatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or
3.2.3 wanting a further agreed time period after which if your chosen products have not been received then options 3.2.1 or 3.2.2 will be available to you.
3.3 Should you choose option 3.2.1 then your refund will be made to the Paypal email address you nominated on your Order Form.
4. IF YOU ARE NOT SATISFIED
4.1. You may return the products to us, whereupon a full refund will be made as described in 3.2 above provided that the products are returned in the same conditions as received within 14 days of your receipt of the goods.
4.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. No refund will be made in these circumstances.
4.3 Return of faulty or damaged goods should be made after receiving a return code from ourselves
5. BASIS OF SALE
5.1 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
5.2 No variation to this Agreement shall be binding unless agreed in writing by us.
5.3 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
5.4 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
5.5 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
5.6 We reserve the right to refuse an order. Non-acceptance of an order may result from one of the following:
The product ordered being unavailable from stock
Our inability to obtain authorisation of payment
The identification of an error within the product information including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
6. PRICE OF THE GOODS
6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.
6.2 The price is inclusive of any payable value added tax in the UK.
6.3 There is an additional charge per order for Postage and Packing as quoted by us on our Website.
7. RISK AND PROPERTY
7.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
7.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
8. WARRANTIES
8.1 we warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
8.2 You warrant that the information entered onto the Order Form is true.
8.3 Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.
9. FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
9.1 Act of God explosion flood tempest fire or accident;
9.2 war or threat of war sabotage insurrection civil disturbance or requisition;
9.3 acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
9.4 import or export regulations or embargoes;
9.5 strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);
9.6 power failure or breakdown in machinery.
10. GENERAL
10.1 if any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
10.2 The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.
11. WHOLE AGREEMENT
the terms and conditions set out in this Agreement represents the entire Agreement.
12. RETURNS POLICY
If you are not completely satisfied with your order, you can return the item provided we receive the item within 14 days of delivery, in unworn, unsoiled condition, complete with attached tags, the original packaging and the receipt, and we will refund or exchange the item. Please be aware for hygiene reasons some items are non-returnable. Goods will not be considered for refund if the incorrect size has been ordered
Original P&P is non-refundable. Full refunds, including delivery charges, will be given if any item purchased is proven faulty or has been sent as a result of our error. Please note that we recommend that you should obtain compensation insurance if the contents exceed £20 in value.
If you would like to return an item please contact us we will then advise on how to proceed with the return.
Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from J Sylla Design, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. The items this applies to is marked clearly in the product description. Order cancellations must be made in writing, quoting your order number within 7 days or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
This returns policy does not affect your statutory rights.